SAWAB welcomes your feedback
SAWAB is a learning organization, and welcomes your feedback, whether positive or negative. All communication will assist the organization to improve its services. SAWAB is always pleased to have feedback regarding its services. If you have communicated with SAWAB to make a comment the organization may wish to use your positive feedback to promote its work, but will seek your approval if it wishes to do so.
Who to contact and how
You can contact the organization through email at sawab.bd@gmail.com, or write to the SAWAB, 6/14, (5th Floor), Block- A, Lalmatia, Mohammadpur, Dhaka-1207.
How SAWAB will respond to your communication or complaint?
SAWAB, keen to consistently improve its services, also welcomes any complaints. If you are unhappy with the service SAWAB offers and wish to make a complaint, speak in the first instance to the relevant member of staff responsible for the service. Many issues can be resolved by a discussion with the staff person responsible or with their local manager, and SAWAB will try to resolve the matter immediately through such a discussion
If this process is not satisfactory and you wish to proceed to make a formal complaint it must be put in writing and signed. A third party can assist non-literate complainants. A Complaint Form is available.
This form is for the use of SAWAB, donors, partners, funders and beneficiaries to facilitate feedback regarding SAWAB services. Please complete the form and return to sawab.bd@gmail.com
Timing of response
SAWAB will acknowledge any written complaints in writing within one week of receiving the complaint. It will provide a full written response to all complaints within one month from the date of receiving the complaint, explaining how the organization has investigated those complaints and what action has been taken. If there are special circumstances which extend this timing, we will communicate this time-delay to you. If you feel SAWAB has been unable to resolve your complaint satisfactorily, you may appeal to the Chairman. He/she will investigate the complaint and provide a written response within 30 working days of the appeal.
Maintaining confidentiality
Your comments will be treated in the strictest confidence, in line with SAWAB’s confidentiality policy. SAWAB has a responsibility to safeguard confidential information about donors, partners, funders and beneficiaries.
